Responsible Party: MIRJ Traders · Trading as MIRJ Production · Reg. 2020/911735/07
23 Andrews Road, Newfields Estate, Athlone, Cape Town, Western Cape
Email: mirjtraders@gmail.com · Tel: 066 227 1571
1. Introduction
MIRJ Production ("we", "us", "our") is committed to protecting the personal information of all persons who interact with us, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the rights you have in relation to your information.
2. Information We Collect
2.1 Information you provide to us
- Full name
- Email address
- Phone number / WhatsApp number
- Business name and description
- Service enquiry details and message content
- Quotation preferences and selected services
2.2 Information collected automatically
- Browser type and device information (via standard web analytics)
- Pages visited and time spent on the website
- IP address (anonymised where possible)
- Referral source
3. Lawful Basis for Processing
We process your personal information on the following lawful bases (POPIA Section 11):
- Consent — You have given us specific, informed consent to process your information (e.g. by submitting a quote or contact form).
- Contractual necessity — Processing is necessary to perform a contract with you or to take steps prior to entering into a contract.
- Legitimate interest — Processing is necessary for our legitimate business interests (e.g. responding to enquiries), provided this does not override your rights.
4. How We Use Your Information
- To respond to your service enquiry and prepare quotations
- To deliver contracted services and communicate during a project
- To send invoices and manage payments
- To follow up on outstanding quotes (within 30 days of submission)
- To improve our services and website performance
- To comply with legal obligations
We do not sell, rent or trade your personal information to any third party for marketing purposes.
5. Data Sharing
Your personal information may be shared with:
- Internal team members — only those with a need-to-know for service delivery
- Payment processors — only billing information required for invoicing
- Legal authorities — if required by South African law or court order
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by South African law. Quotation data is retained for a maximum of 3 years after the last interaction. You may request deletion at any time (subject to legal retention requirements).
7. Cookies & Local Storage
This website uses browser localStorage to store quotation drafts built via our AI assistant (Alex). No cookies are used for tracking or advertising purposes. localStorage data remains on your device and is not transmitted to our servers unless you explicitly submit a quotation form.
8. Your Rights Under POPIA
You have the following rights in relation to your personal information:
- Right of access — request a copy of the information we hold about you
- Right to correction — request that inaccurate information be corrected
- Right to deletion — request that your information be deleted (subject to legal obligations)
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — withdraw consent at any time without affecting processing already done
- Right to lodge a complaint — with the Information Regulator of South Africa
To exercise any of these rights, contact our Information Officer at: mirjtraders@gmail.com
9. Information Officer
Information Officer: MIRJ Traders
Contact: mirjtraders@gmail.com · 066 227 1571
Physical address: 23 Andrews Road, Newfields Estate, Athlone, Cape Town
If you are dissatisfied with our response, you may contact the Information Regulator of South Africa:
Email: inforeg@justice.gov.za · Website: justice.gov.za/inforeg
10. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. Our website is served over HTTPS. Quote data submitted via our forms is stored securely and accessible only to authorised personnel.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any update constitutes acceptance of the revised policy.
12. Contact Us
For any privacy-related queries, requests or complaints, please contact us at:
Email: mirjtraders@gmail.com
Phone: 066 227 1571
Post: 23 Andrews Road, Newfields Estate, Athlone, Cape Town